Victory Merch Help

Before contacting us please make sure your question is not answered below. When contacting please include your order number or customer number. Without this information we will need to contact you back and it will prolong the process.

F.A.Q.

How Soon Will My Order Ship?

Usually we ship orders the same business day, except pre-orders. If there are any issues with payment it might take longer. Orders placed over the weekend are processed Monday.

How long does it take to get my order?

Orders are shipped using FedEx / USPS the next business day. For domestic orders it's 5-7 business days, international orders vary from country to country. Some countries require customs duty or tax, which we do not control. If you did not get your after 6 weeks please check with your customs office / post office. Pre-orders ship a few days before the release date so you can have the package on the release date, or possibly sooner. Expedited delivery options do not deliver on Saturdays or Sundays.

When do you ship pre-orders?

We try to ship all pre-ordered items few days before street date. This way you get your order on the street date, or a day early.

Where is my digital download?

When the download becomes available, it can be found in your account under the “Digital Download” tab.

I am having issues when placing order!

Please use form at this page to contact us. Include information on what you wanted to order, what is the error and what browser are you using.

Can I use PayPal to pay for my order?

No, currently PayPal is not supported on VictoryMerch.com. We accept all the major credit cards, feel free to use them. We use the secure connection when you place your order so that your financial information is not intercepted.

Note: All prices on VictoryMerch.com are in United States Dollars (USD)

Sizing Information

All dimensions are in inches (Length x Width). Dimensions and colors may vary. While we try our best to have accurate information, Victory Merch does not guarantee garment colors or dimensions listed below.

T-Shirts T-Shirts (Girls) Tank Tops Hoodies Zip-Ups Crew Necks Windbreakers
YL 22" x 16" - - - 20.5" x 18" - -
XS 27" x 16.5" - - - - - -
S 26" x 17.5" 19" x 16" 27"x 17.5" 21.5" x 19" 23.5" x 18" 26.5" x 20" 27.5" x 21"
M 28" x 19" 19.5" x 16.5" 28" x 19" 22.5" x 20.5" 25" x 23" 27" x 20.5" 28" x 21.5"
L 29" x 21" 20" x 17" 29" x 21" 24" x 22" 25" x 25" 28.5" x 23.5" 29" x 22"
XL 30" x 22" 24" x 25" 29" x 23" 25" x 24" 25.5" x 23.5" 29.5" x 25" 30" x 24"
XXL 30" x 25" - - - 25.5" x 25.5" - 30.5" x 24"
3XL 34" x 26.5" - - - - - -

Contact Us

Please fill the form and we will respond as soon as possible. Include detailed information on your problem, along with Order Number / Customer Number if available.

You can call us at (888) 447-3267, toll free 8AM-6PM CST Monday-Friday.

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