Victory Merch Return PolicyTerms Of Sale
While we try our best to have accurate information, Victory Merch does not guarantee garment colors or dimensions of merchandise.
Occasionally we may have to make slight changes to the designs on the shirts. (ie. some designs that may be shown as having a design on the back may not be printed with a design on the back, etc.). We try to keep all the images on our webstore up to date, if you have any questions about specific design please call us at 312-666-8661 or email info@victoryrecords with the attention: Webstore
Domestic orders are shipped via FedEx Smart Post, and should take 5-7 business days for the order to arrive. All international orders are shipped via first class mail and usually arrive within 2 weeks but can take up to 8 weeks for delivery factoring in any customs/postal delays. Questions on merchandise can be addressed by calling 312-666-8661 or by emailing info@victoryrecords with the attention: Webstore. To check the order status and get tracking number (if available) please visit User Account.
Victory Merch Return and Exchange Policy
As soon as an order ships from our facility, all sales are final. We do not accept returns. We allow for exchanges on new and unused items. You have 30 days from the time you receive your order to make an exchange. Please send the item(s) back and include a copy of your packing slip with a note explaining which item(s) you are exchanging and which item(s) you would like to be sent back to you. Remember to include which size you would like shipped back to you. Upon receiving your item(s), we will process your exchange. After the exchange, we will send out the new items and we will charge you again for the shipping costs. Victory Merch will not reimburse you for the cost of the method you choose to ship your exchange back to us. Out of print designs are not eligible for exchange. Any item(s) received that are not eligible for exchange will be shipped back to the sender. If you have any questions regarding the exchange process or if your item(s) are eligible for exchange, please contact us before you ship the item(s) back to us by calling 312-666-8661 or emailing email@example.com with the attention: Webstore Exchange.
Please ship exchanges to:Victory Records
Attn. Webstore Exchange
346 N. Justine St, 5th Floor
Chicago, IL 60607